Warranty & Device Support
Use this page for skincare-tech and secure-living device support, manufacturer warranty questions, setup issues, charging faults, app or connectivity problems, and damage that appears after delivery.
Review charging, pairing, app, battery, cleaning, and use instructions before submitting a support request.
Photos, short videos, screenshots, order details, and the exact product behavior help support review the issue faster.
Manufacturer warranty, repair, replacement, refund, or return options depend on the product, issue, use, and supplier route.
Before You Submit
- Keep the product, packaging, manuals, chargers, accessories, and any inserts until support replies.
- Do not keep using a device that is overheating, sparking, swelling, leaking, smelling unusual, or causing discomfort.
- For skincare tech, stop use if irritation, pain, unusual sensitivity, or an unexpected reaction occurs.
- For secure-living products, reset or disconnect the device only if the manufacturer instructions say it is safe to do so.
What Warranty Support May Cover
Support can review manufacturing faults, charging problems, missing accessories, app or pairing issues, sensor failures, setup questions, and items that arrive damaged or incorrect. Coverage is not guaranteed until the order, product condition, evidence, and manufacturer guidance have been reviewed.
What May Not Be Covered
Warranty or device support may be restricted where a product has been misused, installed incorrectly, modified, dropped, exposed to water when not rated for it, cleaned incorrectly, used with incompatible chargers or apps, connected to unsupported systems, or damaged through normal wear and tear.
Returns, Refunds, and Replacements
Do not return a device until support confirms the correct next step. Some issues may require troubleshooting first, while others may need a return, supplier review, replacement, refund, or manufacturer instruction. For unopened returns, use Start a Return.
