FAQ

Contact customer care as soon as possible. Once an order has been processed, packed, or sent to a fulfilment partner, changes may not be possible.

Discount codes can be entered from the bag or at checkout before payment is completed. Some offers may require a minimum spend, valid date window, or product eligibility. See Promotion Terms for exclusions and refund handling.

Yes. Shopify sends the order confirmation to the email or phone number used at checkout. Check spam or promotions folders if it does not arrive.

Orders usually begin processing within 1 to 4 business days. Standard delivery is usually estimated at 7 to 15 business days after dispatch, depending on destination and fulfilment route.

Not always. Skin-tech tools and routine accessories may ship from different fulfilment partners, so one order can arrive in separate parcels with separate tracking.

Country, currency, taxes, duties, shipping rates, payment methods, and discount eligibility are confirmed in Shopify checkout. If multiple markets are enabled, use the footer Ship to selector before checkout. See International Orders for details.

Tracking is emailed once an item dispatches. If tracking has not updated for several business days, use Track Your Order and include your order number.

Unused and unopened skin-tech devices may be eligible for return within 30 days of delivery. Opened, used, hygiene-sensitive, activated, or installed products may be restricted unless faulty or required by law.

Unused and unopened Afterglow skin-tech devices may be eligible for return. Opened, used, hygiene-sensitive, activated, or installed products may be restricted unless faulty or required by law.

Exchanges can be requested when replacement stock is available and the item is eligible. Use Start a Return and include the product name and preferred outcome.

Contact support within 7 days of delivery with your order number, photos, and a short description of the issue. Keep the packaging until the issue has been reviewed.

The collection is built around skincare tools, facial devices, and beauty routine essentials. Start with Skin Tools for LED, cleansing, lifting, and facial massage devices.

Check the product details, intended treatment area, charging requirements, hygiene notes, and sensitivity guidance before checkout. If you are unsure, contact customer care before ordering.

No. Skincare-tech products are general routine products unless a manufacturer specifically states otherwise. Follow the included instructions and stop use if irritation occurs.

Stop using the product if there is a safety concern. Keep the product, packaging, manuals, chargers, and accessories, then use Warranty & Device Support with your order number, product name, issue, and photos or video where possible.

Alyvera is focused on online orders and customer care support. Contact customer care before checkout if timing, compatibility, or device setup matters.

Product pages include availability and support notes where relevant. Availability can vary by fulfilment route, so contact customer care if timing matters for a specific item.

Start at Customer Care or use the Contact Us page. Include your order number if the message is about an existing order.