Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Alyvera collects, uses, shares, and protects personal information when you visit the website, place an order, create an account, subscribe to marketing, or contact support.

Information We Collect

Order information: your name, email address, phone number, billing address, shipping address, order details, payment status, delivery notes, and return or exchange requests.

Account and support information: login details, saved addresses, customer service messages, product preferences, and any photos or files you choose to send us.

Marketing information: email subscription status, consent preferences, campaign interactions, and product interests.

Device and website information: IP address, browser, device type, pages viewed, referral source, cart activity, cookie identifiers, and analytics events.

How We Use Information

To process orders, payments, shipping, returns, exchanges, and customer support
To send order confirmations, delivery updates, return updates, and service messages
To personalize the shopping experience and improve navigation, product selection, and recommendations
To send marketing only where permitted or where you have subscribed
To detect fraud, protect the store, secure checkout, and comply with legal obligations
To understand website performance through analytics and cookie-based tools

Sharing Information

We do not sell personal information for money. We share information only where needed to operate the store, including with Shopify, payment providers, shipping carriers, fulfilment partners, returns tools, email and SMS providers, analytics platforms, fraud-prevention services, customer support tools, and professional advisers.

If a product ships directly from a supplier or fulfilment partner, we may share the information needed to fulfil that order, such as your name, shipping address, phone number, and ordered items.

Beauty Tech and Secure-Living Products

Some devices may use third-party apps, Bluetooth, Wi-Fi, or manufacturer services. Those services may have their own privacy terms. Review the device or app information before connecting any product to a personal account, home network, or business network.

Cookies and Tracking

We use cookies and similar technologies to keep the cart active, remember preferences, measure site traffic, support secure checkout, and improve advertising where enabled. The cookie notice lets you choose essential cookies only or accept all available cookie categories where the store uses them. You can also manage browser cookies in your device settings. See the Cookie Policy for more detail.

Marketing Choices

You can unsubscribe from marketing emails using the unsubscribe link in any message. You may still receive service emails related to orders, returns, security, or account activity.

Data Retention

We keep order, tax, accounting, fraud-prevention, and support records for as long as needed to operate the store, comply with law, resolve disputes, and enforce our policies.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, and to opt out of certain uses. To make a privacy request, contact us through the Contact Us page.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No website, app, or internet transmission can be guaranteed completely secure.

International Processing

Information may be processed in countries other than where you live, including where Shopify, payment providers, fulfilment partners, and support providers operate.

Changes to This Policy

We may update this policy as the store, technology, legal requirements, or service providers change. Updates will be posted on this page with a new date.