Contact Us
Need help with an order, return, product detail, or delivery question? Send a clear message with the information below so support can respond quickly.
Quick Links
Before You Contact Us
- For order questions, include your order number and email used at checkout
- For delivery questions, include your tracking number if available
- For faulty or incorrect items, include clear photos and a short description
- For your device, include setup details and app/device notes, and note whether it has been opened, activated, charged, or used
Response Time
Support aims to respond within 1 to 2 business days. Response times may be longer during launches, holidays, or high-volume sale periods.
Order Changes
If you need to update an address, cancel an order, or change an item, contact support as quickly as possible. Changes may not be possible once an order has been processed, packed, dispatched, or sent to a fulfilment partner.
Return Requests
To start a return, include your order number, item name, reason for return, and whether you prefer a refund, exchange, or store credit where available.
Privacy Requests
For privacy access, correction, deletion, or marketing opt-out requests, include the email address connected to your order or account.
