Shipping Information

Deliver to: Australia

Last updated: May 2026

Order Processing

Orders usually begin processing within 1 to 4 business days. Some items may ship from different fulfilment partners, which means one order can arrive in separate parcels.

Estimated Delivery

Method	Estimated Timeframe	Notes
Standard Shipping	7 to 15 business days after dispatch	Best for most orders and supplier-fulfilled items
Express Shipping	3 to 8 business days after dispatch	Available only where supported at checkout
Split Shipment	Varies by item	Tracking may be sent separately for each parcel

Delivery windows are estimates. Carriers, customs, supplier handling, public holidays, weather, and high-volume sale periods can affect timing.

Tracking

Tracking details are sent to the email address used at checkout once the order has dispatched. If tracking has not updated for several business days, contact us with your order number.

Taxes and Duties

Taxes, duties, and import charges may be calculated at checkout or charged by local authorities depending on destination and fulfilment route. Customers are responsible for any destination charges that are not collected at checkout. For market, currency, split-shipment, and restricted-product guidance, review International Orders.

Returns

You may request a return within 30 days of delivery unless the item is marked final sale or excluded below. Items must be unworn, unused, unwashed, undamaged, and returned with tags, hygiene seals, accessories, manuals, charging cables, and original packaging where applicable.

Return Conditions

Apparel must be unworn, unwashed, and free from makeup, marks, fragrance, and pet hair
Beauty-tech products must be unopened, unused, and returned with all accessories unless faulty
Secure-living electronics must be unused, reset if applicable, and returned with all accessories unless faulty
Final-sale, gift card, intimate, hygiene-sealed, and personalized items are not eligible unless required by law
Return shipping costs are the customer's responsibility unless the item is faulty or incorrect

Exchanges

Size exchanges can be requested when replacement stock is available. If the requested item is unavailable, we may offer a refund, store credit, or another suitable option.

Faulty, Damaged, or Incorrect Items

If an item arrives faulty, damaged, or incorrect, contact us within 7 days of delivery with your order number, photos, and a short description of the issue. Do not dispose of packaging until the issue has been reviewed. For skincare-tech or secure-living faults after setup, use Warranty & Device Support so support can capture device details and troubleshooting evidence.