Start a Return

Use this page to request a return, size exchange, store credit, or help with a faulty, damaged, or incorrect item.

Before You Start

Return requests should be made within 30 days of delivery
Items must be unworn, unused, unwashed, undamaged, and returned with tags and original packaging where applicable
Beauty-tech products must be unopened and unused unless the item is faulty
Secure-living electronics must be unused, reset if applicable, and returned with all accessories unless faulty
Final-sale, gift card, intimate, hygiene-sealed, personalized, activated, or installed items may be restricted unless required by law

Information We Need

Include your order number, checkout email, the item you want to return, the reason, and your preferred outcome. For damaged, faulty, or incorrect items, include clear photos before disposing of packaging.

What Happens Next

Support reviews the item type, timing, condition, and preferred outcome before approving next steps
Returns, exchanges, store credit, or refunds are not confirmed until the request is reviewed
For faulty, damaged, or incorrect items, keep the product, packaging, manuals, accessories, and photos until support replies
Shipping labels, return addresses, or supplier instructions may vary depending on the item and fulfilment route

Name

Order number

Preferred outcome

Item name

Reason

Item condition

Photo or evidence link

Details

I understand the item must meet the return conditions unless it is faulty or required by law.

For faulty, damaged, or incorrect items, keep packaging and attach clear photos before disposing of anything.

By submitting this return request, you agree that Alyvera can use the information provided to respond to your request. Review our Terms and Privacy Policy.