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COMPLIMENTARY SHIPPING OVER $150 · 30-DAY RETURNS
Launch offer: 15% off your first order with WELCOME15
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Customer Care

Support that feels as considered as the collection. Everything you may need before or after checkout lives here: tracking, returns, product safety, payment security, and direct device help.

Track Track your order Find timing, split-shipment notes, and what to include if tracking stalls. Returns Start a return Submit the order number, item, reason, and preferred resolution. Delivery Shipping & returns Review delivery windows, return conditions, faulty items, and refunds. Markets International orders Check country, currency, duties, taxes, split parcels, and product restrictions. Checkout Payment & security Understand payments, discounts, duties, and secure checkout. Offers Promotion terms Check discount-code rules, exclusions, minimum spends, and refund handling. Sale Sale terms Review markdowns, last-chance items, coming-soon notes, and sale return handling. Safety Product safety Review device compatibility, skin-sensitivity notes, and setup checks. Devices Warranty & device support Get help with charging, setup, app pairing, faults, missing parts, and warranty questions. Restocks Preorder & restocks Ask about coming-soon items and product availability. Gifting Gift cards See gift-card launch notes and gifting options. Rewards Rewards See subscriber access, offer notes, and how future loyalty benefits may work. Visit Visit us & stockists See launch location notes, future event plans, and retail enquiry guidance. Support Contact us Send a support message with the exact details needed for a faster reply.

Before You Contact Support

  • Have your order number and checkout email ready
  • Include tracking numbers, product names, photos, or screenshots where relevant
  • For returns, confirm the device is unused and still has its packaging, seals, manuals, or accessories
  • For your device, note whether it has been opened, activated, charged, connected to an app, or used

Response Timing

Support requests are reviewed in the order received. Messages with a clear order number, product name, and requested outcome are usually easier to resolve quickly.