Customer Care

Alyvera is run by two women — Alyson in Los Angeles and Vera in Greece — who are into fashion, detail, and making getting ready feel easier, so support should feel just as considered as the edit. Everything you may need before or after checkout lives here: tracking, returns, sizing, product safety, payment security, and direct support.

Track Track your order Find timing, split-shipment notes, and what to include if tracking stalls. Returns Start a return Submit the order number, item, reason, and preferred resolution. Delivery Shipping & returns Review delivery windows, return conditions, faulty items, and refunds. Markets International orders Check country, currency, duties, taxes, split parcels, and product restrictions. Fit Size guide Use the size chart before ordering apparel or choosing an exchange. Fit help Fit & size help Send your measurements, product link, and event date before checkout. Fabric Fit & fabric guide Check fabric behavior, care notes, length guidance, and device compatibility. Checkout Payment & security Understand payments, discounts, duties, and connected-device security. Offers Promotion terms Check discount-code rules, exclusions, minimum spends, and refund handling. Sale Sale terms Review markdowns, last-chance items, coming-soon notes, and sale return handling. Safety Product safety Review device compatibility, skin-sensitivity notes, care labels, and setup checks. Devices Warranty & device support Get help with charging, setup, app pairing, faults, missing parts, and warranty questions. Restocks Preorder & restocks Ask about coming-soon items, unavailable sizes, and product availability. Gifting Gift cards See gift-card launch notes and current size-flexible gifting options. Rewards Rewards See subscriber access, offer notes, and how future loyalty benefits may work. Visit Visit us & stockists See launch location notes, future event plans, and retail enquiry guidance. Pickup Pickup & appointments Request Athens or LA styling, pickup coordination, or a store availability check. Support Contact us Send a support message with the exact details needed for a faster reply.

Before You Contact Support

Have your order number and checkout email ready
Include tracking numbers, product names, sizes, photos, or screenshots where relevant
For returns, confirm the item is unworn, unused, and still has packaging, tags, seals, manuals, or accessories
For skincare-tech or secure-living devices, note whether the product has been opened, activated, charged, connected to an app, installed, or used

Response Timing

Support requests are reviewed in the order received. Messages with a clear order number, product name, and requested outcome are usually easier to resolve quickly.